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Contact and support

Need to reach Instaspin Casino support?

Reach Instaspin Casino support by live chat, e-mail or phone, and a person answers 24 hours a day, 7 days a week.

Talk to support Licence 69698-9223-R-206196
Paid today
554,289 £
7,972 Players online
UK Gambling CommissionLicence 69698-9223-R-206196. Instaspin Casino Ltd, Company No. 67210514 (United Kingdom).
28-minute average withdrawal£229M paid monthly. Audited by QUINEL and SIQ, disputes handled by iTech Labs.
128-bit SSL encryptionYour payment and session data protected under UK data law.
Certified by QUINEL and the UK Gambling Commission

You want an answer from a human

Three channels stay open at once, so the choice is yours and never a queue you cannot leave.

Start a chat now
Live chat suits account access and quick game questions, and a member of the team replies in about 3 minutes, day or night.
Start chat
E-mail support
E-mail suits documents and detailed complaints; write to [email protected] and expect a reply in about 8 hours.
Write to us
Get a voice on the line
Phone suits urgent money problems; call +44 20 3081 0921 (GMT) and a person usually picks up within 5 minutes.
Call support
You want local help

Can I get local help in the United Kingdom?

Our United Kingdom desk keeps British hours, British numbers and British help organisations in one place.

How to reach us

United Kingdom phone+44 20 3081 0921
Support time zoneGMT
LanguagesEnglish, German, Finnish, Norwegian
Support e-mail[email protected]

Who supervises us

RegulatorUK Gambling Commission, 69698-9223-R-206196

Where to get help

Gambling helpGamCare, BeGambleAware, GAMSTOP
Certified by QUINEL and the UK Gambling Commission

Get a written decision you can act on

Every complaint reaches a person, and Instaspin Casino keeps a written record of each stage.

Instaspin Casino complaint inbox
Reply to the message you already have, or write to [email protected], and describe what went wrong and when. Attach screenshots, game rounds or payment references.
While you wait for an answer
You get a reference number and a written answer, usually within eight hours. Keep the reference; every later stage is logged against it.
Ask for a manager to review
Answer the first reply and ask for a review by a manager. A senior member of the team reads the whole thread again and replies in writing.
Instaspin Casino and the regulator
If the final written answer still does not settle things, take the same reference to the UK Gambling Commission, the regulator named on this page.
Right queue first time

Which address handles my question?

Choosing the right address here saves you a forwarded message and a second wait.

Account

General support questions[email protected]
Document verification (KYC)[email protected]

Money

Deposits and withdrawals[email protected]

Other matters

Complaints[email protected]
Privacy and personal data[email protected]
Business and partnerships[email protected]

Details that speed up a support reply

Gather these five things before you open a chat or write, and the first reply usually solves it.

  • Registered e-mail address
  • Your player account number
  • Screenshot of the problem
  • Payment or transaction reference
  • Dates and times in GMT
Six details to check

A licensed company, not an anonymous site

Once you have read this, you will know exactly which company holds your account.

Registered company

Legal nameInstaspin Casino Ltd
Company numberCompany No. 67210514 (United Kingdom)
AddressHigh Street, London

Gambling license

RegulatorUK Gambling Commission
License number69698-9223-R-206196

Written contact

Support e-mail[email protected]
Answers without waiting

Know the answer before you write

Read these five answers and you may not need to contact anyone at all.

accountWho licenses Instaspin Casino for UK players?+
Look under the licence details: Instaspin Casino Ltd holds a licence from the UK Gambling Commission, number 69698-9223-R-206196. That number covers the games and the payments you see on this site.
accountWhen exactly does my account close after I ask?+
A closure requested through live chat is actioned once the team has confirmed your remaining balance is settled. When you email instead, allow up to eight hours for the first reply before the account is shut.
accountWhat if support needs to find my account?+
Two details prove who you are: the email address registered to the account and your full name as entered at sign-up. Nobody on the team will ever ask for your password, so treat any such request as suspicious.
accountCan I take a complaint further if the reply misses the mark?+
Answering no once more is fine: ask for the conversation to be escalated, or send the same issue to [email protected]. Unresolved matters can then go to the UK Gambling Commission.
accountWhen I write in Finnish, when do I hear back?+
Four languages are covered: English, German, Finnish and Norwegian. An agent replies in the language you opened the chat in, and email is answered in those same four.
Instaspin Casino response times

You write, then the reply arrives

After this table, you will know how long each channel takes before someone answers.

Live chat

Chat hours24 hours a day, 7 days a week
Chat first reply3 minutes
Time zoneGMT

E-mail

E-mail address[email protected]
E-mail reply8 hours

Phone

Phone number+44 20 3081 0921
Phone waiting time5 minutes

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